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• May appear to come from someone you know or trick you into opening
• May not have symptoms of infection but may be silently gathering information
• Some may reduce performance or cause strange behaviors like a spontaneous reboot

• Only open email attachments that come from a trusted source and that are expected
• Scan email attachments with Norton AntiVirusprior to opening
• Delete all unwanted messages without opening
• Keep security patches up to date

• Spam is a serious security concern as it can be used to deliver Malware
• Messages that do not include your email address in the TO: or CC: fields are common forms of Spam
• Some Spam can contain offensive language or links to Web sites with inappropriate content

• If you suspect an email is spam, do not respond, just delete it
• Consider disabling the email’s preview pane and reading emails in plain text

• Requests for confidential information via email are not legitimate
• Phishing attacks may use scare tactics to entice a response
• Fraudulent emails are often not personalized
• Phishing attacks may consist of a group of emails that share similar properties like details in the header and footer

• Be extremely wary of emails asking for confidential information
• Confirm the authenticity of a suspicious request before responding in email

• Many “free” programs downloaded from the web install software that tracks your behavior and displays unwanted advertisements
• Some web pages will attempt to install spyware when you visit their page

• Allow only authorized programs to connect to the Web with Norton Internet Security
• Do not accept or open suspicious error dialogs from within the browser
• Spyware may come as part of a “free deal” offer – Do not accept free deals